Contact Our Support Specialists
Our support team is ready to help with account-related questions, verification, technical concerns or general feedback. We cover slots and online casino issues, live casino access, active promotions, featured games and recent wins. We can assist with withdrawals, payment methods, bonus balance and free spins queries, plus live betting or bet settlement questions. Contact us for account changes or if you need help withdrawing funds.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, average response 30 minutes) |
| General enquiries | [email protected] (responses within 24 hours for billing and payments) |
| Affiliate enquiries | [email protected] (Mon-Fri) |
| Phone | +44 20 7946 5182 (UK line, emergency support outside hours) |
| Working hours | Mon-Fri, 09:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details, account ID, and any relevant attachments to avoid delays. Responses may require verification, so providing full information speeds up handling and helps us resolve your case faster.
Send Us a Message
Response Time
Our support team typically responds within one business day. Simple questions sent via live chat are usually answered instantly or within minutes, while email inquiries receive a reply within 24 hours. More complex cases that require verification or investigation can take longer, depending on the issue and documentation needed. We aim to keep you updated throughout the process.
Feedback
We want your feedback. Please send suggestions or ideas about games, promotions, payments, or site usability to [email protected] or use the feedback form. Every message is reviewed and used to improve features, fix issues, and shape future updates. Your input helps us make a smoother, more reliable service for all players.